Refund policy

Return & Cancellation Policies

Original Artwork Policies

All original art sales are final. Cancellations, exchanges and refunds are not available.

Art Print Policies

Exchange & Return Policy: All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order".

Cancellation Policy: All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund.

Seconds Sale or any other sale: All sales are final. Cancellations, exchanges and refunds are not available.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.

You can always contact us for any question at marialemillerart@gmail.com.

Framed Artwork Policies

Frames and framed artwork are currently only available in the domestic U.S.

Cancellation & Exchange Policy: All frames and framed artwork are final sale. Refunds, returns and exchanges are unavailable as all frames are made to order. Framed artwork orders can only be cancelled if we have not yet submitted your frame order and/or artwork to our framer for fulfillment. Framed artwork orders are sometimes sent to our framers immediately so there is no guarantee you will be able to cancel or make changes to your frame(s) and/or artwork(s) order once you place your order. Due to the costs associated with every order, regardless if it has been fulfilled, you will be charged a 5% cancellation fee based on the total cost of your framed artwork order.

Return Policy: We are unable to accept any returns for frames. All stretched, frames and framed print sales are final sale.

Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen frames and/or framed artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.

Damaged Frame Disposal Policy: In the instance that a replacement frame is issued, our framer requires that damaged frames be disposed of by the recipient and to provide photographic evidence of doing so.